The standards and operating principles that guide how AF Protocol Palette handles enquiries, bookings, staffing, and client support.
Every booking request is subject to review, staffing availability, event scope, timing, and payment verification where applicable. A submitted form does not become a fully confirmed assignment until our team approves it.
We aim to communicate clearly and promptly with clients by email, phone, or WhatsApp. Clients are expected to provide correct contact details and respond in good time when we request confirmation or clarification.
Our team is assigned based on event requirements, package scope, conduct expectations, and operational readiness. We reserve the right to make staffing substitutions where needed while maintaining service quality.
Clients are responsible for sharing accurate event dates, locations, access instructions, guest expectations, and any special protocols that may affect planning and execution.
Where payment is required before confirmation, clients should use the approved payment channels and upload or send valid proof of payment. Unverified payments may delay confirmation.
Any significant changes to timing, staffing numbers, scope, venue, or event category should be reported as early as possible so the booking can be reviewed and updated appropriately.